Shipping + Stuff

Shipping 

Adelaide based? Majority of orders with be delivered by our direct team, many of which you may have met pre COVID19 when they rocked the floor and kitchen of our sister company LEIGH STREET WINE ROOM.

Orders over $90 and made before 3pm (15km of Adelaide Only) will have same day delivery (we will make sure you get them before the dark night hits!) 

*We will attempt to deliver your order directly once and will call to confirm. If you are not home you will need to arrange to collect your order from our city depot. 

Orders made under $90 and/or outside of our delivery zone will ship via our courier partners. 

We use a variety of couriers to deliver your orders across Australia and shipping times will be dependant on each individual carrier. Unfortunately COVID19 has impacted some delivery times. Orders are issued with tracking numbers so that you may keep an eye on your delivery status. 

** Please do note we do not deliver on public holidays, and all orders will be dispatched the following business day.

** Please note our deliveries will need to be signed for by a person over 18 at time of delivery. 

** Please note we cannot ship orders to PO Boxes. Addresses must be supplied where somebody of the age of 18+ is able to sign for the items. 

**Please note Juice Traders is not liable for any goods handled by a third party during transit. In the result of any missing or damaged stock we will facilitate the insurance claim, once process has been completed we can assist with replacement orders. 

Returns

Juice Traders respects its customers rights under the Australian Consumer Law.
If you don't love your product please email us at hello@juicetraders.com.au 

Think there's something not right with your wine? Hold onto the bottle and it's contents (don't pour it down the drain) - pop the cork back in and contact us to discuss.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

We do not except refunds or returns for change of mind. 


Sale items 
Unfortunately sale items cannot be refunded. 


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