Shipping + Stuff
Adelaide based? Majority of orders with be delivered by our direct team, many of which you may have met cause they often rock the floor and kitchen of our sister company LEIGH STREET WINE ROOM.
Orders over $90 and made before 3pm (15km of Adelaide Only) will have same day delivery MONDAY -FRIDAY (we will make sure you get them before the dark night hits!). This service is not guaranteed during sale campaigns (if you however have an urgent parcel, please get in contact and we will attempt to organise a delivery for you).
*We will attempt to deliver your order directly once. If you are not home you will need to arrange to collect your order from our city depot. Please note deliveries cannot be left unattended due to liquor licensing regulations.
Orders made under $90 and/or outside of our delivery zone will ship via our courier partners.
We use a variety of couriers to deliver your orders across Australia and shipping times will be dependant on each individual carrier. Unfortunately COVID19 has impacted some delivery times by up to a couple of weeks. Orders are issued with tracking numbers so that you may keep an eye on your delivery status.
Shipping method and estimated time frame:
Estimated dispatch within 24-48 hours, unless otherwise specified. Eg: in the event of a pre-sale. The estimated delivery is 2-14 days ***Please note there may be delays due to COVID***
** Please do note we do not deliver on public holidays, and all orders made after 3pm will be dispatched the following business day.
** Our deliveries will need to be signed for by a person over 18 at time of delivery.
** We cannot ship orders to PO Boxes. Addresses must be supplied where somebody of the age of 18+ is able to sign for the items. If you are restricted to mail by PO Box (rural or otherwise) then Auspost now offers a PO Box Plus service that can allows parcels to be delivered to your PO Box. See more details here: https://auspost.com.au/receiving/manage-your-mail/po-boxes-and-private-bags#plus
** We cannot leave orders unattended if nobody is home.
**Juice Traders is not liable for any goods handled by a third party during transit. In the result of any missing or damaged stock we will facilitate the insurance claim, once process has been completed we can assist with replacement orders.
Estimated delivery times:
SA METRO: Same day to next day delivery
SA RURAL: 1-3 days
VIC: 3-6 days
NSW / QLD / ACT: 4-6 days
WA: 7-9 days
NT: 8-11 days
TAS: 5-8 days
Juice Traders respects its customers rights under the Australian Consumer Law.
If you don't love your product please email us at firstname.lastname@example.org
Think there's something not right with your wine? Hold onto the bottle and it's contents (don't pour it down the drain) - pop the cork back in and contact us to discuss.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We offer refunds within 7 days of purchase subject to approval for faulty goods. Note product does need to be returned and assessed in order to be approved. Please email us directly via email@example.com
Juice Traders is not responsible for any shipping issues related to our third party couriers. In the instance of courier delays, missing parcels, damaged stock we can assist with facilitating an insurance claim with the courier. RTS goods must be received by our depot in original condition before any credit notes can be issued.
If you would like to cancel or make changes to your order please email us at firstname.lastname@example.org . However please note adjustments can only be made if your order has not left our dispatch centre. Unfortunately, if your order has already been sent we cannot cancel or make changes.
We do not accept refunds or returns for change of mind.
Sale / Discounted items
Unfortunately sale items cannot be refunded.
Discounts and other promotions cannot be used in conjunction with each other unless specified by Juice Traders.